Privacy & Cookies Policy

This Policy describes the management of the site in reference to the processing of the personal data of its users. This is an informative publication issued in conformity with Art. 13 of European General Data Protection Regulation (GDPR)of those who interact with web services of Hotel Lido Uno Gestioni Srl, which are on-line at the web address: corresponding to the home page of the official web site of Hotel Lido Uno Gestioni Srl/Hotel Excelsior.

This information is made available only for the Hotel Lido Uno Gestioni Srl web site and not for other sites that may eventually be consulted by the user via links. Following consultation of this site, the information gathered concerning persons identified and/or identifiable may be processed.

Data controller

Hotel Lido Uno Gestioni S.r.l., offices: via G. Leopardi, 7 – 20123 Milano


Data Protection Officier

Ecoconsult S.r.l., offices: via C. Goldoni, 1 – 20129 Milano


Site and processing of data

The processing connected to the web services of this site takes place at pre-established sites or at the offices of outsourcers entrusted to carry out said processing; processing is carried out only by the employees of the Company or outsourcer nominated as the Data Controller and/or Processing Manager, or occasionally by those periodically assigned to carry out maintenance operations.

No data deriving from the web service is communicated or diffused.

The personal data provided by the users who forward requests for on-line reservations are used only to carry out the service requested.

The above-mentioned data are not filed on the server of the Provider that maintains the web site, but are sent to outsourcers who store them only until the conclusion of the service requested, in conformity with privacy legislation.

Type of data processed

Connection data

IT services and software procedures for the functioning of this web site acquire, over the course of normal operations, some personal data transmitted through standard Internet protocol procedures.
This is information that is not collected to be associated with those identified, but that by their very nature may, through the elaboration and association with data in the possession of third parties, allow the identification of users.

Data included in this category are IP addresses or domains of computers implemented by users who connect to the site, addresses in URI notation (Uniform Resource Identifier) of resources requested, the time of the request, the method used to forward the request to the server, the size of the file obtained as a response, the numeric code indicating the status of the response given by the server (successful, error, etc.) and other parameters relative to the user’s operating system and IT environment.

This data may be used only to gain anonymous statistical information on the use of the site and to check that it is functioning correctly. The data may be used to verify liability in case of hypothetical IT crimes that may have detrimental effects on the site and, according to the current status; data on web contacts are not stored for more than 1 year.

Data provided voluntarily by the user

The optional, explicit, and voluntary sending of e-mail to addresses indicated on this site imply the subsequent acquisition of the sender’s e-mail address, as it is required in order to respond to the request or to subscribe our newsletter service, as well as other personal data included in the text of the mail. The legal base of the data acquisition is the consent gave from users; data on web contacts are stored until the user request a cancellation.

Specific information summaries are progressively reported and visualized on the web pages dedicated to particular request services.

Rights of those involved

The subjects to whom the personal data refers reserve the right, at any time, to obtain confirmation of the existence or inexistence of the same data and to know the contents and origins, verify their accuracy, or request their integration, updating, or correction (art. 15 to 22 of GDPR).
Pursuant to this same article, the individual involved reserves the right to request the elimination, transformation into anonymous form, or the blocking of the data process in violation of the law, as well as oppose their processing, in any case, for legitimate reasons.
Requests should be made to Hotel Lido Uno Gestioni S.r.l., offices: via G. Leopardi, 7 – 20123 Milano – email: privacy@


What cookies are

Cookies are small text files that the sites visited by users send to their terminals, where they are stored to be re-transmitted to the same sites during subsequent visits. Cookies are used for different purposes, have different features, and can be used either by the owner of the site you are visiting, or by third parties.

Below you will find all the information on cookies installed through this site, and the necessary instructions on how to manage your preferences regarding them.

We use cookies in some areas of our site. Cookies allow this site to check if the user has already visited the site. Cookies allow us to see which pages are visited and for how long. Through these data we can make the site more relevant to user requests and easier navigation.


This Cookie Policy aims to explain the procedures followed for the collection, through cookies and / or other monitoring technologies, of the information provided by users when they visit the website.

The Data Controller of this website is Hotel Lido Uno Gestioni. 


The European Directive requires the operators of websites that use cookies or other monitoring technologies to inform the user about the types of cookies used by the site.

Technical cookies

Technical cookies are used for the sole purpose of transmitting communications to an electronic communication network.

These are not used for any further purposes and they are normally installed directly by the owner or the manager of the website.

These can be divided into browsing or session cookies, which guarantee normal navigation and use of the website (making it possible for example, to make purchases or be authenticated in order to access reserved areas); analytics cookies, assimilated by the technical cookies where they are used directly by the manager of the website to collect information, in an associated form, about the number of users and the manner in which they visit the website; functional cookies, that allow the user to navigate in relation to a series of selected criteria (for example, the language or the products selected for purchase) in order to improve the service provided.

Profiling cookies


Profiling cookies are used to create profiles of the users and are used for sending advertising messages according to the preferences shown by the same during their online navigation. Due to their particular invasiveness with regard to the users’ private life, the regulation requires that users be adequately informed about the use of the same and are thus required to express their valid consent. 


For each type of cookie is described:

Name of the cookie

Function explained by the cookie

Indication if the cookie is first-party or third-party

Below there are the instructions on how to block cookies. Please note that any blocking of technical cookies could compromise the functionality of this website.


This site may contain links or references for access to other websites, for example Facebook, Twitter, Instagram e Linkedin.

Hotel Lido Uno Gestioni does not control cookies / monitoring technologies of other websites to which this Cookie Policy does not apply.


The following list illustrates the cookies currently used and their purpose.

The site does not use profiling cookies


It is activated at the access to the web page to communicate the status data through a temporary cookie and is removed when you leave the site. It doesn’t store any kind of personal identifiable information.


It is a cookie used for the chat service with site users. More information on data processing carried out by Intercom is available here:


This cookie is used to keep track of the user session and to allow the system to send replies to requested chats. More details are available here:


Google Analytics

The website uses Google Analytics. The cookies placed by Google Analytics are used to gather information on the use of the site by visitors in order to improve it. Google Analytics cookies collect information anonymously.


Typically, this cookie is written in the browser at the time of the first visit to the site from that particular browser. If the cookie has been deleted by the browser operator and then the browser visits the site again, a new cookie _utma is written and marked with another unique ID. This cookie is used to establish unambiguously who are the visitors of the site are and is updated at each page view. Moreover, it is marked by a unique ID that Google Analytics uses as an additional measure of protection to ensure both the validity and the accessibility of the cookie.


This cookie is used to establish and continue a user session with the site. When a user views a site page, the Google Analytics code attempts to update the cookie. If it does not find it, it writes a new one and establishes a new session. Whenever a user visits another page of the site, the cookie is updated with a 30-minute expiration, thus continuing a one-time session of the user's activity at 30-minute intervals. The cookie expires when a user pauses on a page of the site for more than 30 minutes. To change the default length of a user session, you can use the _setSessionCookieTimeout method.


This cookie was used by the ga.js tracking code to determine the session status.


This cookie stores information on the referral used by the visitor to reach the site, for example a direct method, a referral link, a search within the site or a campaign such as an advertisement or a link in an e-mail message. It is used to calculate search engine traffic, advertising campaigns and page navigation within the site. The cookie is updated at every page view within the site.


This cookie stores information to determine the type of the request. It lasts 10 minutes.


The javascript library Google Universal Analytics uses cookies to distinguish anonymously single users and to manage the frequency of requests to the server. Duration: 1 year from set / update.

To disable Google Analytics cookies visit this page:

For an appropriate information on the use of cookies by Google, the service provider / dealer, we suggest you visit the following link:

Google Inc. provides a plugin for some browsers that prevents detection of the cookies of Google Analytics service. For more information visit the link:


If you don’t want that websites store cookies in your electronic device, you can block all or some cookies or even delete cookies already set from the device.

How to delete from the electronic device already set cookies?

You can change your browser settings so you can accept or decline the storage of cookies or delete those stored on your hard drive. Most browsers allow users to control most cookies by changing their settings.

If you want more information on the possibilities to change your browser settings, on the display and management of cookies already set in the device or on the elimination of cookies, consult the website at:  - section "How to delete cookies ".

To see how you can disable cookies, depending on the browser used (Internet Explorer, Mozilla, Safari, Chrome) you can also visit the following pages:



Internet Explorer:



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